Privacy Policy

Effective Date: January 6, 2026 | Last Updated: January 6, 2026

ReachDial ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice over Internet Protocol (VoIP) telecommunications services.

1. Information We Collect

1.1 Account Information

When you sign up for our services, we collect:

• Contact information (name, email address, phone number)
• Business information (company name, address)
• Billing information (payment method details, billing address)
• Service location information for 911 emergency services

1.2 Service Usage Information

When you use our services, we automatically collect:

• Call detail records (CDRs) including call origin, destination, duration, and time
• SMS/text message logs (metadata, not content unless required for service delivery)
• Network usage data and connection information
• Device and equipment identifiers
• IP addresses and location data

1.3 Communications Content

We may record or monitor calls for:

• Quality assurance and training purposes
• Fraud prevention and security
• Legal compliance and dispute resolution
• Service improvement

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process billing and payments
• Provide customer support
• Send service-related communications and updates
• Ensure network security and prevent fraud
• Comply with legal obligations and regulatory requirements
• Respond to law enforcement requests when legally required
• Provide 911 emergency services

3. Information Sharing

We may share your information with:

• Service Providers: Third parties who assist in providing our services (network carriers, payment processors, customer support tools)
• Emergency Services: 911 call centers and emergency responders
• Legal Requirements: When required by law, subpoena, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and monitoring
• Employee training on data protection

However, no security system is impenetrable, and we cannot guarantee absolute security of your data transmitted over public networks.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Call detail records and billing information are typically retained for seven (7) years or as required by law. You may request deletion of your personal information, subject to our legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications
• Portability: Receive your data in a portable format

To exercise these rights, contact us at [email protected].

7. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected, used, and disclosed
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

ReachDial does not sell personal information to third parties.

8. Call Recording Consent

Calls may be recorded for quality assurance, training, fraud prevention, and legal compliance. By using our services, you consent to such recording and monitoring. You are responsible for providing any required notice and obtaining consent from other parties to your calls as required by applicable law, particularly in states requiring two-party consent.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information.

10. Data Breach Notification

In the event of a data breach involving your personal information, we will notify affected customers in accordance with applicable state and federal laws, typically within a reasonable timeframe after discovery of the breach.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, via email. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

© 2026 ReachDial. All rights reserved.